Customer satisfaction is important to us.
Return Eligibility
Due to hygiene and safety reasons, opened or used products cannot be returned.
Returns or replacements are accepted only in the following situations:
- Wrong product received
- Damaged product received
- Defective product received during transit
Customers must report such issues within 48 hours of receiving the order along with clear photos or videos.
Refund Process
Once the request is verified, an appropriate resolution will be provided, which may include:
- Product Replacement, or
- Refund to the original payment method
Approved refunds are generally processed within 5–10 business days.
Non-Refundable Situations
Refunds or returns will not be accepted for:
- Opened or used products
- Change of mind
- Dissatisfaction based on personal expectations
- Incorrect shipping details provided by the customer
- Delivery delays caused by courier services